Terms and Conditions

• A 50% deposit and credit card on file is required to confirm your booking with the balance paid 30 days prior to arrival.
• Upon booking you are accepting our Terms and Conditions and Cancellation policies.
• Card surcharges apply.
• A credit card is required on file to confirm your booking.
• Bookings made at the last minute or under special rates are subject to availability and do not include preference over specific room selection. This ensures we can accommodate longer 2–3-night bookings and maintain availability for guests planning extended stays. Minimum stay requirements: 2 nights is required for all bookings | 3 nights applies over public holiday periods | Single night stays may be accepted at management’s discretion, subject to availability. We appreciate your understanding as we work to accommodate all of our guests fairly and efficiently.
• Check-in is 2pm. Check-in’s after 7pm may be subject to a $100 after hours fee.
• Check-out is 10am.
• Secrets facilities and accommodation are for paying guests only. Please call to discuss any intention to have visitors.
• Most of our accommodation is for adults only (excluding Whistle Stop & The Nest). Please contact us prior to booking if you intend to bring infants or children.
• The balance of your stay is due 30 days prior to arrival. You authorise Secrets to deduct the balance via the credit card provided upon booking.
• Guests are responsible to pay for all damage, loss or theft incurred during their stay.
• Smoking and vaping are only permitted on your treehouse deck or in designated garden areas.
• Special conditions apply for wedding parties.
• Strictly NO pets allowed.
• Management reserve the right to override computer or system glitches.