secrets on the lake terms and conditions

Terms & Conditions

Please note your acceptance of these terms and conditions is a requirement of making a booking.

  • Check in time 1:00 – 2:00pm. Checkout 10:00 – 11:00am
  • Secrets facilities are for paying guests only – no visitors.
  • Please mention when booking if you intend on bringing infants or children as some cabins are for couples only.
  • As we hold your booking in good faith, we operate under a 30 day cancellation policy.
  • To secure your reservation we require payment in full for a single night or half the total for longer stays. The balance is then required a month before arriving.
  • All rates and prices include GST and are firm at the time of deposit; otherwise subject to change without notice.
  • Transfers and cancellations made up to 30 days before arrival are subject to a $50 cancellation fee.
  • Refunds of cancellations after this time are subject to the treehouse re-letting (some conditions may apply).
  • It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
  • Guests are responsible for damage, loss or theft from their treehouse.
  • Gift vouchers are non-refundable and only transferable once re-let.
  • Smoking is only permitted on your deck and our gardens.
  • Special conditions apply for wedding parties
  • Minimum bookings apply.
  • No pets allowed.