secrets on the lake terms and conditions

Terms & Conditions

Please note your acceptance of these terms and conditions is a requirement of making a booking.

  • Check in time 1:00 – 2:00pm. Checkout 10:00 – 11:00am
  • Secrets facilities are for paying guests only – no visitors.
  • As we hold your booking in good faith, we operate under a 30 day cancellation policy.
  • To secure your reservation a deposit equal to the first nights stay is required. For bookings longer than 2 days an additional deposit is required 30 days before arrival bringing deposit equal to that of half the stay.
  • All rates and prices include GST and are firm at the time of deposit; otherwise subject to change without notice.
  • Transfers and cancellations made up to 30 days before arrival are subject to a $50 cancellation fee.
  • Refunds of cancellations after this time are subject to the treehouse reletting and the cancellation fee still applies. Some conditions may apply.
  • It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
  • Guests are responsible for damage, loss or theft from their treehouse.
  • Gift vouchers are non-refundable and only transferable once re-let.
  • Smoking is only permitted on your deck and in the garden.
  • Minimum bookings apply.
  • No pets allowed.
  • If guests cancel or cut short their stay and the cabin is re-let, then the remaining balance is refunded less all costs of additional cleaning, breakfast baskets, replacements, re-letting commissions or discounts, any breakages or damage costs.
  • Deposit money shall mean all money paid prior to cancellation, including gift vouchers, which are paid in full and are non-refundable.